1. About this page

During the use of the product, due to some objective reasons, equipment failure may occur. This section will explain the causes of the failure and the solutions.

2. When the failure occurs

When a failure occurs, the (FAULT) red indicator light at the bottom of the screen will flash, and the screen will display the fault code.

This prompt indicates that you have encountered a situation that needs to be addressed, but don't worry. Each fault code corresponds to different triggering conditions and solutions, and the impact is also different. Some faults need to be fixed immediately, otherwise the device will not output, while others are harmless and can be repaired by yourself.

When a fault occurs, you can refer to this page to find the cause of the fault and the solution, and try to repair the fault. If you cannot complete the repair according to the recommended solution, you can contact the after-sales team for more help.

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The (FAULT) red indicator light at the bottom of the screen will flash, and the screen will display the fault code.  The position of the indicator light or fault code display may vary from model to model, but the basic principle is the same.

The (FAULT) red indicator light at the bottom of the screen will flash, and the screen will display the fault code. The position of the indicator light or fault code display may vary from model to model, but the basic principle is the same.

3. Fault level

<aside> 📚 There are different levels of malfunctions, meaning they will have different impacts. Malfunctions of levels 1 to 3 will affect the output and need to be addressed immediately, while level 4 malfunctions are harmless and will usually be automatically eliminated.

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Fault level

4. Fault triggering causes & solutions

<aside> ✅ Click on the 🔍 search box and enter the fault code to search. Click to view the complete content.

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Fault triggering causes & solutions